TERMS & CONDITIONS

BOOKINGS

• We are trying to provide flexibility of dates and times for booking, same day bookings- all subject to availability.
• The business is charging for diagnostic or exploratory works if the faults found and explained to the client will not be repaired/fixed as per client instruction not to carry on any works on faults found. If the client agrees to complete the works needed in writing than diagnostic is free of charge.
• Upon starting any works, an estimate is given as a breakdown of costs (labour and parts included).
• The business will use replaced parts from its own sources and will take responsibility for any parts provided only by the business.

WORK

• If during the performance of agreed work, it becomes apparent that additional time, labour, parts will be necessary to address additional needs not previously recognised, the business will contact you for authorisation prior to commencement of this additional work, giving you the opportunity to accept or declined and cancel further works at your own informed choice.
• If the vehicle is dismantled and the client is not willing to continue repairs than the client is given an option to re-assembly within the original price where possible and the client is informed regarding possible risks/safety implications of not having the repairs completed.
• Guarantees or warranties provided with parts provided by the business are in addition to your existing consumer rights. If the parts are provided by the client, the business will not take any responsibility or liabilities for further faults caused by these parts.
• Replaced parts will be made available for client to view if the client informs the business upon beginning of works otherwise, they will be disposed off accordingly.
• The business will inform the client and agree with then client the parts to be used prior to commencing works.
• An approximate timescale to carry out repairs required will be given providing reasonable skills are available to perform certain works. If the works are likely to take longer then the client will be informed.
• If during the works new issues/faults are found and the business do not have reasonably skilled mechanics to repair such works than the client will be contacted and informed.
• If the vehicle is covered by warranty than the client must inform the business prior to making any arrangements/bookings with the business. The business will contact the manufacturer prior starting any works to obtain permission from warranty provider.
• The business will complete the work as agreed with you.

BILLING

• The prices will be inclusive of all parts, labour, VAT.
• An estimate is given as a general guide to the cost of the work required.
• Quotation is given when the agreed price for agreed work is clearly stated at the time of booking.
• If during the performance of the agreed work, it becomes apparently clear that additional time, labour or parts will be necessary to address consequential or additional needs not previously recognised, the business will contact the client for authorisation prior to commencing of the proposed additional work.
• Final invoice will clearly list the parts used, labour and additional works done.
• The invoice and works done will be explained upon payment and handover of the car, unless the client is kept informed during the period of works as per client’s calls or visits to the garage.

STAFF

• Staff will be informed with Service and Repair Code, comply with applicable legislation, be professional and polite at all times and treat the client and its property with care and respect.
• Staff are competent to carry out the work within their responsibilities, if not feeling able to carry out a procedure, staff will inform the supervisor and the client will be informed. Trainees will be supervised by someone who is competent and checked upon completion.
• Staff will communicate clearly and not use technical jargon or terminology without offering to explain it fully.

• The business will take actions in timely manner in order to ensure that you receive a fair response to your complaint.
• Complaints book is provided at the reception and can also be done in writing via email.
• The business will co-operate with any consumer advisor you chose to consult in an effort to resolve your complaint.
• The business should be dealing within 8 weeks with client’s complaint from the date of the last email or writing in the Complaints Book.
• The business will deal with complaint according to terms and conditions displayed on the back of each invoice/estimate/quotation.